Frequently Asked Questions
We've prepared a list of questions and answers that reflects most of the things guests want to know
If this list doesn't include your question, just ask! We'll be happy to answer and add to the list to help others!
Who are we?
Hi! We're Alma and Daniel, the owners of Cheerful Stays.
We personally design, manage, and care for every home in our collection—from our historic Washington, DC properties to our waterfront retreats in Maryland and Virginia.
Our goal is simple: create beautiful, thoughtfully equipped homes where families and friends can reconnect and make lasting memories. We're proud to have welcomed thousands of guests and earned more than 600 five-star reviews across our properties.
We look forward to hosting you!
What is your Cancellation Policy?
No refunds are provided for direct booking on our website, as this is how we are able to offer the lowest price available across all platforms. You'll always get the lowest price by booking direct on our website.
Is there any Early Check-In or Late Check-Out available?
Check-In time is 4pm or later and Check-Out time is 10am or earlier. Early check-in and late check-out are sometimes available depending on our cleaning schedule. If available, we'll gladly accommodate your request, but we can't guarantee it in advance.
Is there a Pet Fee?
Many of our homes welcome dogs. A pet fee helps cover the additional cleaning needed between guests. Specific pet policies and fees are listed on each property page.Are there stairs to get into the property?
Depending on the property, there may be several stairs to get into the property, which may include steps from the sidewalk to get onto the property, steps to get inside the property and steps to get between levels of the property.