Frequently Asked Questions
We've prepared a list of questions and answers that reflects most of the things guests want to know
If this list doesn't include your question, just ask! We'll be happy to answer and add to the list to help others!
Who are we?
Hi! We're Alma and Daniel, the owners of Cheerful Stays.
We personally design, manage, and care for every home in our collection—from our historic Washington, DC properties to our waterfront retreats in Maryland and Virginia.
Our goal is simple: create beautiful, thoughtfully equipped homes where families and friends can reconnect and make lasting memories. We're proud to have welcomed thousands of guests and earned more than 700 five-star reviews across our properties.
We look forward to hosting you!
What is your Cancellation Policy?
We want you to feel confident booking direct with us. Here's how our cancellation policy works:
- 30+ days before check-in: Full refund
- 14-29 days before check-in: 50% refund
- Inside 14 days: No refund, as we're unable to resell the dates on short notice
Is there any Early Check-In or Late Check-Out available?
Check-In time is 4pm or later and Check-Out time is 10am or earlier. Early check-in and late check-out are rarely available (for a fee) depending on our team's schedule (i.e. cleaners, maintenance, repairs, etc.). We try our best to accommodate all requests - Please don't hold it against us if we're unable to accommodate your request!
Is there a Pet Fee?
All of our homes welcome dogs (for a fee). A pet fee helps cover the additional cleaning needed between guests. Specific pet policies and fees are listed on each property page. Have questions about bringing your pup? Just ask.Are there stairs to get into the property?
Most of our homes include at least some stairs, whether it's a few steps from the street, stairs to enter the home, or stairs between levels. Exact details vary by property. If accessibility is a concern for your group, let us know before booking and we'll help you find the best fit or confirm what to expect.
Is there Parking available?
Yes, all of our homes include parking. Availability and number of spots vary by property. Details are listed on each property page or ask us directly if you're bringing multiple vehicles.
Do you allow events or parties?
Our homes are for the exclusive use of registered guests during their stay. We don't allow parties, events, or additional visitors beyond what's listed in your reservation, and quiet hours apply in the evening out of respect for neighbors. This keeps our homes available and enjoyable for everyone.
Is there a minimum age to book?
Yes, the primary guest booking the reservation must be at least 25 years old and must be on-site for the reservation (not booking on behalf of others).